The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.
TheFrontDeskSupervisorwill be tasked with the following duties, responsibilities, and assignments:
Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services arefollowed;
Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas whenneeded;
Develop and maintain relationships with employees, return guests and groupcontacts;??
Anticipate and address guest issues and establish proactive processes to promote guestsatisfaction;?
Ensure that financial goals of the department and the hotel are being met, monitoring and controllinglabor expenses and other divisional expenses such as supplies &equipment;
Understand and enforce the hotel company credit policies, account for all cash,and make deposits in accordance with hotel and companypolicies;
Be proactive in the greeting of guests in a friendly and warmmanner;
Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providingdirection, support and timelyfeedback;
Able to understand forecasting to ensure appropriate staffing levels are met according to businessdemands;
Assist in recruitment process with interviewingcandidates;
Follow all company safety and security policies and procedures; report accidents,injuriesand unsafe work conditions to management; complete safety training and certifications; and
Any and allother work as required to complete the primary purpose of the position.
Required Prior Experience:
Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.
Preferred Prior Experience:
Hospitality industry experience preferred
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.
Use computers and computer systems (including hardware and software) to enter data, or process information
Able to lift a minimum of 50lbsoccasionally
Able to stand and/or walk for duration of schedule shift
Flexible to working days, early mornings, evenings,weekendsand holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
210 East Stacy Rd
Allen, TX 75002
United States of America
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing.As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Perseverance: We will be better today than we were yesterday.
Respect: We treat others the way we would like to be treated.
Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Teamwork:Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities.We pride ourselves on four impactful pillars that support our associates, our communities and our future:Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them.This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.